What Matters to You: Patient Reported Insights

The Saskatchewan Health Authority is connecting with patients, families and communities across the province to hear more about what matters to them for their healthcare. Below, you can learn more about People-Centred Measurement and find summaries of what we've heard through network and system-level measurement projects. 

People-Centred Measurement

People-Centred Measurement (PCM) is a way to gather information about a patient’s experiences and health-related quality of life to improve the quality of care they receive. PCM methods include, but are not limited to:

• Patient Reported Experience Measures (PREMs) – measures that enable people to provide feedback on their experience of service provided. PREMs provide insight into experiential aspects of care delivery and patient-centred care.
• Patient Reported Outcome Measures (PROMs) - tools that measure the health and well-being of people. PROMs provide information on peoples’ self-assessment of their health status that is relevant to how they define their quality of life, including symptoms, functionality, and physical, mental and social health. PROMs are important to understand where healthcare services and procedures make a difference to people’s health and well-being.
• Narrative and storytelling - processes that allow people to use their own words to describe their experiences or challenges accessing care, as well as their health and quality of life. These approaches deepen understanding by inviting people to share using methods that can feel safe and more inclusive. This method can help describe data that is personalized to individuals or communities, leading to decisions based on people rather than statistics.