Survey Results of the Public Experience of Healthcare During COVID-19

Patient and Family Centered Care is central to the Saskatchewan Health Authority’s (SHA) philosophy of care. To achieve this goal, it is important to hear directly from patients and families about their healthcare experiences. A public experience survey was developed to help the SHA understand the impact of COVID-19 on patient use of healthcare services, experiences of virtual care, visitor restrictions, communication strategies, as well as overall patient health. The aim was to highlight the patient experience, share narratives through the patient lens, understand what has worked well, and identify areas for improvement as the SHA manages the impacts of COVID-19 in Saskatchewan.

A full report was compiled by SHA Research Analysts Fiona Fick, Biaka Imeah, and Shubrandu Sanjoy, as well as Barb McGarry, SHA Patient and Family Centered Care. You can read the full report below.