Saskatchewan People-Centred Measurement Collaborative receive Hand-in-Hand Innovation Award
Understanding the patient experience is essential to delivering truly person-centred care. To address the need for a consistent, provincial approach to capturing and acting on patient feedback, the Saskatchewan People-Centred Measurement (PCM) Collaborative was formed. This innovative initiative brought together Patient and Family Partners, health-care providers, researchers, and system leaders to co-design a provincial framework for people-centred measurement.
Previously, there was no coordinated way to measure patient experience across Saskatchewan’s health system, making it difficult for teams to align improvement efforts with what truly matters to patients. The Collaborative changed that, using a bottom-up approach rooted in co-design to build a framework that ensures patient voices guide decisions and care delivery.
"In Saskatchewan, we are one health system—built on trust, relationships, and the strength of diverse voices,” said Brenda Andres, Patient Family Partner, SHA. “We’ve created space for patients, providers, and partners to co-design a framework that reflects the needs of all. Together, we've removed barriers to participation and recognized that health literacy and visibility are essential for every member of our community. This is what true collaboration looks like."
Now endorsed by the Ministry of Health and included in its 2025–26 business plan, the Saskatchewan PCM is poised to transform health-care delivery. Through its learning health system cycle, the PCM will support improved patient experiences, better health outcomes, and continued progress toward health equity. By enabling consistent measurement, reporting, and action on patient experiences and outcomes, this structure strengthens the foundation for more responsive, compassionate, and people-focused care across the province.
This work exemplifies SHA’s CARES values and demonstrates the power of shared leadership, trust, and collaboration in solving system-wide challenges—laying the groundwork for a more inclusive and patient-driven future in health care.
Congratulations to this dedicated team for winning the 2025 Saskatchewan Health Authority (SHA) Hand-in Hand Innovation Award!
Those who joined virtually from top left: Sheldon Brandt, Executive Director (ED), S&I Branch, Ministry of Health (MoH); Susan Macknak PFP; Candace Skrapek, PFP; Michelle Mula, Vice President, Quality, Safety and Chief Information Officer, Digital Health, SHA. Second row from left: Jill Raddysh, Director, S&I Branch, MoH: Melanie Warken, S&I Specialist, SHA; Nazish Samad, Senior Policy Analyst, MoH; Charlene Haver, Director, Innovation and Impact, Saskatchewan Centre for Patient-Oriented Research (SCPOR). Third row from left: Maggie King PFP; Jenny Basran, Physician co-lead Insights for Better Health and Senior Medical Officer Digital Health, SHA; Laura Schwartz, S&I Director, SHA; Christina Weise, ED, SCPOR; Tracey Carr, Assistant Professor, Dept Community Health and Epidemiology, U of S. Bottom row from left: Elan Paluck, Director, Research, Academics and Learning, SHA; Bryan Jorgenson, Director Supportive Care, Care Services, Saskatchewan Cancer Agency; Michelle Hill, PFP; Shalamar Nelson, Specialist, Staff Safety, SHA.
