Telehealth

A patient connects with a health-care worker via Telehealth

What is Telehealth?

Telehealth is a type of technology that connects patients and their families to health-care providers across the province. You see and talk to your health-care provider via video at your local health center. Ask your health-care provider if Telehealth is an option for you!

Patient benefits Health-care provider benefits
  • No personal technology devices or knowledge needed.
  • Staff on-site to help with the technology.
  • Less time spent in waiting rooms and traveling, giving more time back in the day.
  • Reduces travel and appointment related costs.
  • Family members can join from other Telehealth sites or via telephone.
  • Connect with Out-of-Province health-care providers.*

*Conditions apply. 
  • Real time, face to face video interaction allowing patients to actively participate in their care.
  • Nursing assessment can be done on-site before the appointment.*
  • Troubleshooting support from the Virtual Care team, in real time.
  • Multiple Telehealth sites can connect at one time.
  • Increases patient satisfaction when care is close to home. 
  • Reduces geographical barriers and costs associated with in-person visits.

*Conditions apply.

How does Telehealth work?

When your health-care provider books a Telehealth appointment, you will be given the date, time and location. It's a good idea to prepare any health questions you have before the appointment:

On the day of your appointment, go to the specified Telehealth location and check-in at the front desk. A staff member will help you into the Telehealth room and answer any questions you have about the Telehealth technology.

Find a Telehealth location near you

SHA facilities with Telehealth
Map of Telehealth locations

Is Telehealth private?

Just like in-person appointments, Telehealth is safe and secure. Your privacy is important to us:

Contact Information

Contact the SHA

Contact us with General Inquiries or Feedback About Your Care, the SHA is here to help.

Help Information

Emergency

If you believe you have an emergency, dial 911.

Questions?

If you have questions about your health, dial 811 on your phone or visit HealthLine Online.