Voice Messages and Greetings
All greetings and voice messages should identify your role along with your unit/clinic/area’s location and include your area’s association with the Saskatchewan Health Authority. This includes but is not limited to physician clinics that are housed within Saskatchewan Health Authority facilities. The following are suggested ways of incorporating your association with the Saskatchewan Health Authority.
Greetings
Individual
Template: Good morning (afternoon). This is (name) at (facility/unit) with the Saskatchewan Health Authority. How can I help you?
Example: Good afternoon. This is Mary Smith with Diagnostic Imaging at Meadow Lake Union Hospital with the Saskatchewan Health Authority. How can help you?
Department/clinic/facility
Template: Good morning (afternoon). This is (facility/unit) with the Saskatchewan Health Authority. How can we help you?
Example: Good morning. This is Switchboard at Pasqua Hospital with the Saskatchewan Health Authority. How can I help you?
Voice messages
Individual
Template: You’ve reached the confidential voice mail of (name), (position) for (department/unit) at (facility/area/location) with the Saskatchewan Health Authority. I am unable to take your call at this time. But, if you leave a detailed message with your name and number, I will return your call as soon as I am able.
Example: You’ve reached the confidential voice mail of Mary Smith, administrative assistant for Diagnostic Imaging at Meadow Lake Union Hospital with the Saskatchewan Health Authority. I am unable to take your call at this time. But, if you leave a detailed message with your name and number, I will return your call as soon as I am able.
Department/clinic/facility
Template: You’ve reached (name of unit/department/facility) in (location) with the Saskatchewan Health Authority. We are unable to take your call at this time. But, if you leave a detailed message with your name and number, we will return your call as soon as we are able.
Example: You’ve reached the Sunrise Health and Wellness Centre in Yorkton with the Saskatchewan Health Authority. We are unable to take your call at this time. But, if you leave a detailed message with your name and number, we will return your call as soon as we are able.