Individual & Team De-escalation
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What is de-escalation?
De-escalation is a combination of approaches including, but not limited to, communication, self-regulation, assessment, and actions.
De-escalation is intended to communicate with distressed patients/families or members of the public, to help manage and resolve their concerns.
Using de-escalation techniques may help moderate the individual’s distress and lessen the potential for future agitation.
There are numerous medical and mental health conditions that can cause agitation and escalate into violence if not responded to appropriately.
De-escalation techniques, depending on the situation, should be the first method of moderating agitation before applying other methods such as physical and chemical restraints.