Special-Care Homes Standard Operating Procedures
Notice
Information is still being developed for sections on this page - please check back regularly for updates. Information posted is only reflective of provincial information, work standards and policies. Please refer back to your former region if you are looking for something specific to your area.
Related documents
1.1.0 Administration
| 1.1.1 Eligibility and Placement Criteria | 1.1.10 Resident Trust Accounts and Safekeeping of Valuables |
| 1.1.2 Coordinated Access | 1.1.11 Resident and Family Councils |
| 1.1.3 Appeal Process | 1.1.12 Resident Rights and Responsibilities |
| 1.1.4 Move In Agreement | 1.1.13 Special-care Homes Rights and Responsibilities |
| 1.1.5 Consent | 1.1.14 Use of Video Technology |
| 1.1.6 Resident Transfers | 1.1.15 Health Care Directives and Substitute Health Care Decision Makers |
| 1.1.7 End of Service | 1.1.16 Trusteeship |
| 1.1.8 Referral to Another Home due to Resident’s Care Needs | 1.1.17 Power of Attorney and Guardianship |
| 1.1.9 Resident Abuse |
1.2.0 Charges
| 1.2.1 Long-Term Care | 1.2.4 Supply Charge (See related documents below) |
| 1.2.2 Short Stay Care | 1.2.5 Summary of Charges |
| 1.2.3 No Charge Services |
1.3.0 Care Standards
| 1.3.1 Clinical Assessment | 1.3.12 Therapeutic Nutritional Products |
| 1.3.2 Care Plans | 1.3.13 Residents with Dysphagia |
| 1.3.3 Personal Care | 1.3.14 Tube Feeding |
| 1.3.4 Living at Risk | 1.3.15 Food Safety |
| 1.3.5 Falls Prevention and Injury Reduction Program | 1.3.16 Medication Management |
| 1.3.6 Restraints | 1.3.17 Intravenous Therapy |
| 1.3.7 Skin Integrity and Wound Care | 1.3.18 Purposeful Rounding |
| 1.3.8 Pain Management / Pain Management Clinical Procedure | 1.3.19 Resident Care Records --see Clinical Documentation and Communication Booklet in related documents |
| 1.3.9 Managing Responsive Behaviors | 1.3.20 Death of a Resident --see Huddle Talk below in related documents |
| 1.3.10 End-of-Life Care | 1.3.21 Resuscitative Services |
| 1.3.11 Nutrition and Hydration |
Related Documents
Convergence
Admission, Discharge and Transfer (ADT) events must be done on the shift that the event occurs. Information in the system must be current at all times; delays will result in inaccuracies and system flow concerns. Inputting of events and assessments is the responsibility of all trained users.
- Admitting a resident
Residents will be added into each home by designated provincial ADT users. Once residents are added, users in the home are required to admit resident into a bed. - Internal transfer
Moving a resident into an empty bed within the same home. This function is used for tasks such as changing room/bed or Program ID (type of care). - External transfer
Resident temporarily transferred out of home (return is anticipated). This function is used to identify when the resident in not in the home, and bed is held for that duration of time. Example: resident is admitted to acute care. - Bed swap
Used when two residents are trading rooms. - Resident discharge
When a resident passes away or moves out of the home. - Resident overview
The resident overview page is a snapshot of commonly needed information. It can also be used as a quick link to the page where the information is entered. - LTCF assessment
The LTCF Assessment must be completed on Day 4 following the residents' admission. An observation period occurs for 3 days prior to the LTCF Assessment being completed. An LTCF routine assessment is required every 3 months for the duration of the residents stay in the home. A significant change assessment is to be completed as needed for 'major change' in health status.
1.4.0 Supportive services
| 1.4.1 Accessing Professional Services | 1.4.4 Recreational Services |
| 1.4.2 Therapy Services | 1.4.5 Environmental Services |
| 1.4.3 Diagnostic Services | 1.4.6 Laundry Services |
1.5.0 Safety
| 1.5.1 Infection Prevention and Control | 1.5.5 Emergency Preparedness |
| 1.5.2 Biological Waste Management -see work standard in related documents below | 1.5.6 Fire Safety |
| 1.5.3 Outbreak Management | 1.5.7 Design and Aesthetics |
| 1.5.4 Pandemic Preparedness | 1.5.8 Water Temperature (search SHA 0302) |
Related Documents
1.6.0 Staffing
| 1.6.1 Staffing Requirements | 1.6.3 Medical Coverage/Physician Services |
| 1.6.2 Regulated Professionals | 1.6.4 Specialty Practice Procedures/RN Clinical Protocols |
1.7.0 Quality and reporting
| 1.7.1 Quality Management and Quality Improvement | 1.7.3 Critical Incident Reporting |
| 1.7.2 Concern Handling | 1.7.4 Reporting |
2.1.0 Administration
| 2.1.1 Resident Handbook | 2.1.5 Pets in the Home |
| 2.1.2 Resident Outings | 2.1.6 Cannabis in the Home |
| 2.1.3 Smoking and Vaping Products | 2.1.7 Research and Education |
| 2.1.4 Alcohol in the Home |
2.2.0 Supportive services
| 2.2.1 Spiritual and Cultural Services | 2.2.3 Privately Hired Care |
| 2.2.2 Volunteers |
2.3.0 Safety
| 2.3.1 Employee Immunization | |
| 2.3.2 Preventative Maintenance and Repair |
2.4.0 Staffing
| 2.4.1 Staff Orientation | |
| 2.4.2 Staff Development |