Violence Prevention & Mitigation - Reporting and Response
Team members, patients/families, and the public who witness or are involved in acts of violence are encouraged to speak up and report these types of incidents. All reports are taken seriously, will be followed up, and appropriate actions taken to reduce the risk of another violent incident occurring. This section describes how to report and respond when violent incidents take place.
Patients/Families and Members of the Public
Reporting
If you witness or are involved in a violent incident
- Immediately call out to a health care worker
- Remove yourself from the situation if at all possible
- The health care worker will implement S.A.F.E.R. practices (see below) and can submit an incident report on your behalf
- You can also report the incident yourself by calling the Safety Alert System at 306-655-1600 (Saskatoon Area ONLY) or by contacting a Quality Care Coordinator in your former health region, location/area
Response
You may be asked to participate in follow-up or an investigation of the incident.
Team Members
Reporting
If you become aware of, witness, or are involved in a violent incident, implement S.A.F.E.R. practices
Stop the line if there is potential for harm or injury.
Alert/Assess - tell others and assess the situation to determine cause and solutions.
Fix and report how you fixed it.
Escalate the problem and continue on with patient care or work tasks.
Report the incident.
Response
- You may be asked to participate in follow-up or an investigation of the incident.
- You are encouraged to attend and participate in debriefing sessions.
- You are encouraged to make recommendations for improvement.
Supervisor or Manager
Reporting
Be aware of different reporting requirements, especially what to do in the event of an accident causing serious bodily injury (**see the full PDF below for details)
Response
- Confirm that an Incident Report Form has been submitted.
- Review and complete the Incident Report Form.
- Refer to your established former RHA safety response processes to determine what other individuals or departments the Incident Report Form should be shared with.
- Where follow-up and/or investigation is required, follow the standardized review and investigation process, based on established former RHA safety response processes.
