Help found in MyConnection for AIMS Learning
As the AIMS team continues to prepare learning material for staff ahead of implementation, we are aware that a self-directed online approach will be new for some employees. That’s why support resources for staff will be available through MyConnection to answer questions that may arise while reviewing the materials.
MyConnection, will be the central location to submit questions you may have about your online learning. You will be able to access MyConnection 24 hours a day, 7 days a week to search the MyKnowledge library for documents relevant to the AIMS Learning content or submit a question to a MyConnection Representative by logging a case.
To create a case and submit a question, log in to MyConnection. Click on the MyServices tab, then select Support for MyServices from the list of categories in the left-hand menu. Click on the Support for MyConnection tile and fill out the form, providing as much detail as possible related to the question that you would like to have answered. When you have entered the information, click Submit and your case will be logged and assigned to a MyConnection Representative. If the Representative cannot answer your question directly, then they will contact the relevant personnel who can respond to your inquiry.
In preparation for the transition to AIMS, please log on to MyConnection to ensure you have access to the site and also go to Gateway Online to make any necessary updates to your personal information.
Please watch for future communications for more information about MyConnection and the available support resources for staff completing their AIMS learning.