Patient Client Measurement Participant Information Consent
Your privacy matters
Information for patients and families sharing their voice
You are invited to share your experiences and outcomes as a patient in the Saskatchewan Health Authority (SHA). Your answers will help us look at ways to improve our services. Your answers will benefit other patients receiving our services.
We want you to have your questions answered before you decide to share, or not. Below are some common questions we hear. We encourage you to read this with your family, friends and health care team. If you have questions that are not answered below, please contact us at patientexperience@saskhealthauthority.ca.
Common questions
What do I need to know before sharing?
We use a range of methods and tools to ask about your experiences and outcomes. You can choose to share, or not. You decide how much information you share. You can skip questions you don’t want to answer. You can stop sharing at any time. Once your answers are merged with answers from other patients, we cannot remove them.
If you need help sharing, ask your health-care team to connect you with a Patient Family Partner or Translation Services.
Are there risks I should know about?
We don’t know of, or expect, any risks to you in sharing your experiences and outcomes. If you feel unwell or upset as you answer questions, you can stop the survey. You can call the 811 HealthLine or 211 Saskatchewan for support.
How will my privacy be protected?
We follow Saskatchewan legislation, the Local Authority Protection of Information and Privacy Act (LAFOIP) and the Health Information Protection Act (HIPA), for managing private information. We keep personal information that identifies you, and your personal health information, private. Your answers will remain anonymous. When we share results, we report answers from a group of participants, not just you.
How will my survey answers be collected and stored?
If you answer a survey online, your answers will be stored in a system called REDCap. If you answer a survey on paper, your answers will be stored in a locked filing cabinet until we can enter them into REDCap. Paper surveys will then be shredded.
If you answer questions through an interview or a focus group, we will record your answers using a system called WebEx. We will then turn them into written files. Your answers will be merged with answers from other patients for analysis using software called NVivo.
These systems and software hold and protect private information. Your answers will be stored for a minimum of 5 years before they are deleted from our systems and software.