Patient Client Measurement Participant Information Consent
Your privacy matters
Information for patients and families sharing their voice
You may have been invited to share feedback about your experiences and outcomes as a patient in the Saskatchewan Health Authority (SHA). Your answers will help the SHA to look at ways to improve its services. Your answers could benefit the care experiences of other patients.
It is important that your questions are answered before you decide whether to provide feedback. Below are some common questions that have come from patients in the past. We encourage you to read this with your family, friends, and health care team. If you have questions that are not answered below, please use the contact information within your survey to ask.
Why is the SHA asking patients for feedback about their care experiences and outcomes?
Patient’s feedback provides valuable information on how patients perceive the care they receive and their outcomes. Patient’s feedback allows the SHA to know what is working well and what needs to be improved. It can benefit other patients receiving future services.
You may have been invited to share feedback about your experiences and outcomes as a patient in the Saskatchewan Health Authority (SHA). Your answers will help the SHA to look at ways to improve its services. Your answers could benefit the care experiences of other patients.
It is important that your questions are answered before you decide whether to provide feedback. Below are some common questions that have come from patients in the past. We encourage you to read this with your family, friends, and health care team. If you have questions that are not answered below, please use the contact information within your survey to ask.
Why is the SHA asking patients for feedback about their care experiences and outcomes?
Patient’s feedback provides valuable information on how patients perceive the care they receive and their outcomes. Patient’s feedback allows the SHA to know what is working well and what needs to be improved. It can benefit other patients receiving future services.
What do I need to know before providing feedback?
The SHA uses a range of methods and tools to ask about your care experiences and outcomes. You can choose to share feedback, or not. You choose how much feedback you provide. You can skip questions you don’t want to answer. You can stop sharing feedback at any time. Once your answers are submitted, we cannot remove them because we will not know which answers came from you.
If you need help providing feedback, ask your health care team to connect you with a Patient Family Partner or Translation Services.
Are there risks I should know about?
The SHA is not aware of any risks to patients willing to provide feedback on care experiences and outcomes. Any potential risks related to a specific survey will be described at the start of the survey.
If you become anxious or upset as you answer questions, you can stop sharing feedback. You can call the 811 HealthLine or 211 Saskatchewan for support.
Why am I being asked to share my age, gender, sex, race, etc?
The SHA collects these details to see if care is different for different groups of people. If survey answers show that some groups of people are having worse healthcare experiences than others, knowing this information is an important step towards knowing where improvements to programs or services are needed.
How will my privacy be protected?
The SHA follows Saskatchewan legislation, The Local Authority Protection of Information and Privacy Act (LAFOIP) and The Health Information Protection Act (HIPA), for managing private information. The SHA keeps personal information and personal health information that identifies you private. Your answers will remain confidential. Your answers to survey questions are merged with answers from other participants. When results are shared, they are reported from a group of participants, not just you. If you choose to share a personal story, the SHA will try to minimize any risk of you being recognizable through your story. The SHA will also take precautions by removing specific names of people or places mentioned.
How will my survey answers be collected and stored?
If you answer a survey online, your answers will be stored in a system called REDCap. REDCap data is stored on SHA servers and always remains within Saskatchewan. If you answer a survey on paper, your answers will be stored in a locked filing cabinet until they can be entered into REDCap. Paper surveys will then be shredded.
If you answer questions through an interview or a focus group online, your answers may be recorded using a system called WebEx. Your answers will then be turned into written files. Your answers will be merged with answers from other patients for analysis.
These systems and software are designed specifically to hold and protect private information. Your answers will be stored for a minimum of 5 years before they are deleted from the SHA systems and software.
How will my data be used?
The information you provide may be used to understand processes, obtain ideas for improvements, test changes to see if they’re effective and evaluate past improvements. It may also be used to understand the performance of the organization and spark change. In some cases, data may be used for future research purposes to generate new knowledge.
How can I get the results?
You can ask for survey results from the contact person listed in the opening of your survey.